Service ReviewsService reviews
In insourcing as well as in outsourcing, a periodical review of the up-to-dateness of the contract, the operations manual and the IT governance is useful. The comparison with current market prices or the examination of potential risks or losses of flexibility can be a possible circumstance.
Price verification
A price verification is a measure to compare the price of the received services to the current market price. The intention is to lower the price without accepting any reduction of services. Due to many versatile projects, Active Sourcing has a wide base of cost data and can implement a price verification if demanded. Alternatively, we can verify the accuracy of an already existing benchmark.
A benchmark is often regarding the past and is generally overpriced. The intention behind this proposition is, that companies only arrange a benchmark, if they believe they are paying too much for the received services. This form of benchmarking is therefore no representative comparison to the current market situation. Active Sourcing is always preferring to get new offers from the market for price verifications and acts independently of third interests.
More about price verification in an interview about the financial crisis (german)
Audit
An Audit is utilised to inspect the services. Checklists and standardised evaluation procedures are helping the consultants of Active Sourcing to examinate existent service level agreements (SLAs) and detect weaknesses or neglections in just a few days. Besides the service levels, also the invoices, the residual reporting and the IT governance can be reviewed. Additional interviews about the satisfaction with the services and a risk analysis can improve the audit.
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